Overview

The Community Intercom Platform is designed for property managers, operations & maintenance staff, and system administrators. It covers full-module operating procedures, configuration workflows, and feature descriptions, enabling centralized management of community devices, personnel, permissions, and messages.

Application Scenarios

Residents: Audio/video calls, real-time monitoring, door opening, push notifications, call logs, and family member management.

Property Management: Community management, push notifications, and viewing device and owner information.

Visitors: Call residents from the device, open doors with temporary passwords or temporary QR codes.

Core Features

User Management
Supports manual creation of platform operator accounts. Accounts can be edited, assigned roles, bound to community permissions, and deleted, enabling centralized management of all backend operators.

Permission Management
Supports fine-grained permissions for precise control of functional access.

Role Management
Supports custom roles, assigning corresponding operation permissions and managed community scope to each role.

Community Management
Displays and manages the community list. Supports creation by floor/room number or single room number. A department tree view presents the property management structure, allowing configuration of department personnel, call permissions, and management scope.

Owner Management
Displays owner information by building and unit. Owner permissions can be configured.

Device Management
Centrally manages all terminal devices in the community. Supports access card issuing.

Notification Management
Supports three types of notifications—community, room, and personal—with targeted push to specified communities and owners.

Functional Advantages

Integrated Management
Centralized setup and management across devices, the platform, and the App.

Fast Configuration
Once a device is registered with the system, configurations such as community, resident, face, and card are automatically issued. Users can add faces and cards via the App or platform, and data is synchronized to the device in real time.

Flexible Operations
The platform supports multiple device operations, including door opening, restart, and firmware upgrade, enabling one-click operation of the corresponding device.

Information Push
Real-time push of audio/video, notifications, and messages.

Multi-Directional Control
Multi-directional management for property management and residents, with permission issuing.